- Do I need to register?
- How can I register and where can I change my personal data?
- How do you use my personal data?
- How can I unsubscribe from the newsletter?
- What are collection catalogs and files?
- How can I view the content of a collection?
- How can I download the collection file to view a collection offline?
- I am a MAC user - can I download the collections and images too?
- What kind of internet connection do I need?
- Do I have to download everything in one session?
- Can I purchase CD ROMs of the collections?
- I received a custom made CD ROM - is this correct?
- How can I check my order history?

Do I need to register?	Index
No - the registration is voluntary. However, on your first order you have to enter your personal data during the process. After that you are registered automatically.
How can I register and where can I change my personal data?	Index
If you register while ordering you'll be asked for your personal data on the order form. If you want to get registered without placing any order first, just click either on the Register button left on the mainpage or on Subscribe in the title bar. You'll be directed to the "My Account" section where you can register. There you can also edit your data and view your order history.   To My Account / Registration
How do you use my personal data?	Index
Your personal data is kept strictly confidential according to law. We only use the data for internal statistics and procedures (e.g. on online forms for purchase transactions or registration). For detailed information see our Privacy Policy.   Privacy Policy
How can I unsubscribe from the newsletter?	Index
Go to the "My Account" section and login. Click on "Edit Account", unmark the checkbox on the bottom and click on "Save". You will stop receiving any newsletters immediately. Should you change your mind, just reactivate the checkbox.   To Your Account
What are collection catalogs and files?	Index
A collection catalog contains all information and thumbnails of a collection. The catalogs can be viewed online through the Gallery. In order to enable offline previews in Media Express, the catalogs need to be downloaded as collection files to your PC.
How can I view the content of a collection?	Index
Basically there are two ways to view the content of a collection by use of collection catalogs:   1. Online through the Gallery (all systems) or 2. Offline within the Media Express (only Windows)   If you would like to view the catalog of a collection online, go to the gallery, click on "Catalogs" and choose the collection you want from the catalog list. Also you can go back and forth quickly from the product page to the respective image catalog by selecting "Collection Catalog".  Just click on the individual galleries to view the previews.   You have also the option to view the catalogs quietly offline within the Media Express (Windows only) - see next chapter...
How can I download the collection file to view a collection offline?	Index
If you would like to view the catalog of a collection offline within the Media Express, you need to download the corresponding collection file first as follows:   Go to a collection gallery and click on the cube icon on the title-bar, or click on "Collection File" on the product page of the collection you want. After installing the collection file, select "Open" to launch the Media Express, where you can view the thumbnails of the collection.   As soon as the collection file is downloaded, you can watch the thumbnails within the Media Express without being connected to the Internet. This option is available only for Windows systems with Media Express installed.
I am a MAC user - can I download the collections and images too?	Index
Yes, if not specified otherwise. Usually, our images are MAC compatible and can be downloaded manually through the Gallery.
What kind of internet connection do I need?	Index
Basically you can access and download our images with any kind of connection, be it dial-up, DSL, cable or ISDN. Fact is that the faster the connection the shorter the download time.
Do I have to download everything in one session?	Index
No - our download service is very flexible and available to you at any time. When purchasing a download collection you gain permanent access to all original images of the collection. You can selectively download individual images, folders or the entire collection at once.
Can I purchase CD ROMs of the collections?	Index
Most collections can be ordered on a CD ROM optionally. See the collection product page for the respective delivery options.
I received a custom made CD ROM - is this correct?	Index
Yes. The physical shipping of products that are offered primarily for download is an optional service. In such cases we will burn the requested data on a CD. All CD's are verified before leaving our house. It goes without saying that burned CD ROMs are also subject to our Limited Warranty.
How can I check my order history?	Index
When you are logged in, you can view a list of all purchased products either under your account information or within the Gallery. On the gallery main page the purchased libraries are displayed as thumbnails. Double click the thumbnail and get directed to the collection belonging to it. From there you can view the images or download them at your own discretion.   To Your Collections